Maintenance and Managed Services
The part most contractors leave out.
Preventive maintenance and support for the infrastructure you depend on, whether we built it or inherited it.
The problem this solves
Infrastructure gets installed, signed off, and then quietly ages. Batteries pass their service life. Cooling filters clog. Firmware falls years behind. Someone patches a cable in a hurry and the documentation stops matching reality.
Nobody notices any of it until something fails, and then the first hour goes on working out what is actually installed before anyone can start fixing it.
Why it matters
Most infrastructure failures are not sudden. They are a slow drift that was visible for months to anyone looking, and nobody was looking.
Maintenance is also where documentation either stays alive or dies. A system serviced on a schedule by people who update the drawings stays operable. A system touched ad hoc by whoever is free becomes a mystery within two years.
It is usually spent working out what is installed. A maintained system does not cost you that hour.
What we deliver
- Preventive maintenance. Planned schedules, not visits when something breaks
- Corrective and emergency support. With agreed response commitments
- Condition reporting. Cabling, power, cooling and security systems, assessed and recorded
- Battery and consumable programmes. Replacement before end of life rather than after failure
- Vendor warranty management. We handle the escalation so your team does not
- Live documentation. The as-built pack stays matching the building
We are happy to take on systems we did not install. It is more work at the start and it is usually where the most value is.
Placeholder imageHow we approach it
The same five steps as every job we run, scoped to this discipline.
Survey
We will not commit to maintaining something we have not seen.
Report
Usually a short list of things needing attention before any schedule makes sense. You hear those first.
Agree
Scope, visit frequency and response commitments, written down.
Service
Every visit produces a real record of what was checked and what was found.
Keep current
Documentation updated as the estate changes, so it still matches in year three.
Standards and suppliers
We maintain to the manufacturer specification for what is installed, whoever installed it, and we tell you where a system has drifted outside it.
Final standards list to confirm with Engineering.
What you get at handover
Six documents, handed over as a pack. If your team cannot operate the system from it, we have not finished the job.
Who it is for
Often delivered with
Related projects
Project cards land here once the Project Data Request comes back from Engineering.
Common questions
Will you maintain systems you did not install?
Yes. We survey first, tell you what needs attention before any schedule makes sense, and give you a written position on what we can and cannot stand behind.
What happens on a visit?
A defined checklist per system, and a report afterwards recording what was checked, what was found and what needs doing next. Not a signature on a sheet.
How quickly do you respond?
We agree defined response times with you before you sign, and they differ by site and by criticality. We do not publish a number here because a number that is not tied to a site is marketing rather than a commitment.
Do you keep our drawings up to date?
Yes, and it is the part of this service clients underestimate most. Documentation that drifts out of date is how a two-hour fault becomes a two-day one.
Can we start with just a survey?
Yes. You get a condition report either way, whether or not you go on to a contract with us.
What if a system is beyond economic maintenance?
We will say so. Selling a maintenance contract on equipment that should be replaced is how a supplier gets one year of revenue and loses the client.
Let us survey what you have.
You will get a condition report either way, whether or not you go on to a contract with us.